Service Ordering and Delivery Terms

1. Status of website information

Materials, price ranges, packages and calculators are provided for information and preliminary assessment; they are not themselves a public offer. The General Terms page is not a standalone offer either. Submitting a form requests contact and does not place an order or constitute acceptance.

An addressed invoice referring to the General Terms, with a specified brief or estimate where needed, is the individual offer. Once accepted, those documents define the order. A separate signed contract takes precedence for that transaction.

2. Forming an order

• The client provides the source information, objectives, restrictions, access credentials and materials needed for an assessment.
• For every service, including long-term projects, the parties agree on the team and scope of work, deliverables, timing, stages, number of revision rounds, price and acceptance procedure in the addressed invoice and brief where needed, or in a separate contract.
• Work begins after acceptance of the addressed invoice or signature of a separate contract and receipt of the required materials or access credentials, unless the individual terms say otherwise. Acceptance may be the payment specified in the invoice or express written confirmation where postpayment is agreed.
• A change to the brief, scope, timing or source information may affect the price and schedule only after the parties agree to it.

3. Price, VAT and third-party costs

• All payment obligations under an order are fixed in Kazakhstani tenge. A foreign-currency amount on the website may serve only as a reference for the advertising budget.
• Where a price is stated as VAT-inclusive, it includes 16% VAT. The agency fee and advertising budget are shown separately.
• Advertising-platform budgets and fees, studio hire, models, props, locations, logistics, music and third-party licences are included only when expressly stated in the addressed invoice or agreed brief/estimate.
• The website does not accept payment automatically. Before payment, the client receives a document stating the recipient, amount, payment reference and applicable terms.

4. Strategy, metrics and results

Before work begins, the parties define the business objective, strategy, measurable metrics and initial assumptions. Cases and average recommendations demonstrate experience but do not guarantee a specific number of impressions, followers, enquiries, sales or views for a new project.

Results also depend on the product, market, budget, approval speed, quality of the sales team, platform rules and the client's actions. The contractor is responsible for the agreed scope and quality of professional work, not for platform or audience decisions outside its control.

5. Materials, access and rights

• The client confirms that it has the right to provide logos, images, music, customer databases, accounts and other materials and is responsible for the accuracy of the source information.
• Passwords and administrative access credentials are transferred through an agreed secure channel and only to the extent necessary.
• Rights to use the final materials are defined by the General Terms and accepted addressed invoice/brief. Where the selected service description expressly promises RAW/source files at no extra charge, the client receives copies of the relevant source files at no extra charge. Where it separately promises extended usage rights at no extra charge, the client receives the non-exclusive licence under section 8 of the General Terms to the promised extent at no extra charge. For services without a source-file promise, copies are delivered only if agreed in the invoice/brief. Delivery of file copies does not transfer exclusive copyright; such a transfer requires a separate signed agreement. Publishing a case, review, logo, person's image or project result requires a separate legal basis.

6. Advertising accounts and budget funding

The calculator's estimate is preliminary and is not itself an offer to contract or an accepted order. Before the addressed invoice is accepted, the parties record in it and the specified brief where needed the platform and advertising-account ID, owner and payment-profile country, currency, amount to be credited, agency fee, taxes and charges, total in tenge, exchange-rate source, the time at which it is fixed and the calculation's validity period.

The service includes only the expressly agreed actions to create or connect an account and/or credit an amount. Campaign setup, moderation, advertising management and marketing results are included only when stated in the order.

• The access procedure, operation timeframe, proof of funding, primary documents and ownership of the remaining balance are recorded before payment.
• The advertising platform makes decisions on verification, moderation, restrictions and blocking. This does not release the contractor from responsibility for actions within its control.
• Cancellation and refund terms before and after funding, in the event of blocking and where incorrect payment details are provided are agreed before payment. After funding, a refund may depend on the platform's rules and the platform's or payment partner's actual refund; the client's statutory rights are not restricted.
• The words “official”, claims of tax advantages and savings are used only when substantiated for the specific platform and calculation model.

7. Acceptance, cancellation and refunds

The General Terms and accepted addressed invoice/brief, or a separate contract, state the procedure for delivering the result, the period for reasoned comments and the number of revision rounds. The contractor remedies deviations from the agreed technical specification within the established scope.

If an order is cancelled, the parties account for stages actually completed, documented expenses and obligations to third parties. The specific refund calculation follows the General Terms and accepted order or a separate contract, subject to mandatory provisions of law.

8. Documents, notices and disputes

Invoices, acceptance certificates, electronic invoices, electronic acceptance certificates and other documents are issued in the cases, format and timeframes applicable to the transaction. Notices are sent to smmdrug@gmail.com or using the details on the “Legal information” page. The parties first seek to resolve disagreements directly, without limiting any remedies provided by law.