General Terms of Service

1. Parties and order documents

The Contractor is sole proprietor “SMM DRUG”, Маликов Олег Михайлович, individual identification number (IIN) 000527501224, address: Республика Казахстан, г. Алматы, мкр. Алмагуль, 27. The Client is the legal entity, sole proprietor or individual named in the invoice. The Contractor’s contact and bank details appear on the “Legal details” page.

The invoice addressed to the Client, any statement of work, specification, estimate or milestone plan identified in it, and these General Terms together govern the specific order. If they conflict, the individual terms of the invoice and the agreed statement of work prevail. A separate contract signed by both parties prevails for the transaction to which it relates.

Price lists, packages, calculators, inquiry forms and other website pages are for preliminary information. On their own, they are not an offer to enter into a specific contract, and submitting a form does not constitute acceptance of an offer.

2. Details agreed before work begins

In the invoice or the statement of work expressly identified in it, the parties define the service or deliverable, scope, platforms and format, deadlines or service period, milestones and delivery procedure, price and payment schedule. For a long-term project, they specify the deliverable and deadline for each milestone and the approval and acceptance procedures. If the order includes the creation of materials, they specify the number of items, format, revisions and usage rights.

The advertising budget, account top-ups, payments to bloggers, licence and location fees, and other third-party expenses are included in the order only when expressly stated with their amounts and purposes. Before payment for an advertising account top-up, the parties also record the platform, account ID and owner, currency and amount to be credited, fee, taxes and charges, exchange rate and when it is fixed, transaction deadline, proof of crediting, and procedure for returning any balance. The Contractor provides a platform report or receipt showing the amount actually credited and the fees. If the platform refuses the transaction or credits less than the full amount, the parties reconcile the figures; funds not transferred to the platform are returned, while transferred funds are returned after the platform actually refunds them, subject to the Client’s rights under the law.

If agreed information or legally required documents are missing, the parties clarify them before the relevant work begins. A new service, milestone or material change to the assignment is documented in a new invoice, statement of work or separate written agreement, and accepted by paying the amount specified for acceptance or by express confirmation through an agreed channel. Merely sending a document, or the Client’s silence, does not amount to consent to a change.

3. Acceptance of the offer and start of performance

If the invoice requires payment before work begins, the Client accepts the offer by transferring the amount expressly specified in the invoice for acceptance: the full price or the agreed advance or first instalment. Payment is made on the date funds reach the Contractor’s account. Payment of a different amount, payment after the invoice expires, or payment on altered terms requires separate confirmation from the Contractor; the parties then agree the terms or the Contractor returns the payment.

If the invoice provides only for payment after performance, the Client accepts the offer before work begins by expressly confirming in writing the invoice number, statement of work and this version of the General Terms from an agreed email address, or by signing an order. The Contractor acknowledges receipt of that consent. Silence, viewing this page and submitting an inquiry are not acceptance.

The offer’s validity period is stated in the invoice. If none is stated, the invoice remains valid for 14 calendar days after it is sent to the Client. Work begins after acceptance and receipt of the necessary materials and access, unless the invoice or statement of work provides otherwise.

4. Performance and the parties’ obligations

The Contractor provides the agreed marketing, advertising, production, consulting and other services, or delivers the agreed result, within the scope and time specified in the order. The Contractor may engage specialists and subcontractors while remaining responsible to the Client for their actions within the order’s scope.

The Client provides accurate information, materials, access and approvals needed for the work in a timely manner, and confirms its right to use the texts, images, music, databases and trademarks it supplies. Access credentials are shared through an agreed secure channel. If a necessary material, access or approval is delayed, the Contractor notifies the Client; the affected deadline is extended by the length of the delay, and dependent work may be suspended until the missing item is received. After its receipt, the parties agree the schedule for the remaining milestones.

The Client is responsible for the accuracy of information about its products and for having the permissions needed to advertise them; the Contractor is responsible for its own actions and compliance with the agreed assignment. For regulated categories of advertising, the parties separately record the required permissions and the review and approval of materials before launch. The Contractor informs the Client if it becomes aware that the assignment or agreed result cannot be fulfilled.

5. Price, payment and expenses

The invoice sets the price and payment procedure in tenge. It separately states the tax regime and VAT, where applicable, as well as any advance, milestone payments or payment after performance. A preliminary price shown on the website does not change the agreed order price.

The Contractor’s fee and the advertising budget are shown separately. Additional expenses and services are payable only after their amount and purpose have been agreed. If an agreed payment is overdue, the Contractor may, after notice, suspend the unperformed part of the work; the parties agree a new schedule in writing.

6. Approvals, revisions and reshoots

The agreed brief, script, content plan and statement of work form the basis for the work. Unless the individual terms provide otherwise, the price of each created content item includes three successive rounds of revisions within the initially agreed assignment. One round is a single consolidated list of comments sent by the Client at one time. The Contractor corrects deviations from the agreed assignment without an additional charge.

A change to an approved concept, new materials or revisions beyond the agreed scope are separately priced and agreed before they are carried out. The Contractor pays for a reshoot if a technical defect was its fault or the result materially departs from the approved assignment. A reshoot due to a later change in the Client’s preferences is treated as a new order.

7. Deliverables, reporting and acceptance

On completion of a service, billing period or milestone, the Contractor sends the deliverable or report and a certificate of services rendered or work completed to the agreed address. For long-term projects, delivery and acceptance take place for each milestone or period unless the statement of work provides otherwise. Neither the invoice nor its payment alone proves that all services were rendered.

Within five calendar days after receiving the deliverable or report together with the certificate, the Client sends either a signed certificate or reasoned comments identifying specific deviations from the order. The Contractor remedies confirmed deviations and resubmits the deliverable and certificate. If no comments are received within that period, the deliverable is deemed accepted to the extent permitted by law; the parties separately prepare any mandatory primary accounting documents in the applicable format.

8. Creative works and portfolio use

After full payment and delivery of the final materials expressly identified in the invoice or statement of work, the Contractor grants the Client a simple (non-exclusive) licence to materials whose rights belong to the Contractor: to reproduce, distribute, publicly display, make available to the public, including by publishing them on the Client’s own channels and in advertising, and adapt them to platform formats for the Client’s own commercial purposes. The territory is worldwide and the term is the duration of the exclusive right. A simple sublicence to a platform is permitted where technically necessary for the agreed publication; any other sublicence requires separate consent. Remuneration for this licence is included in the price of creating the materials, is not charged separately and equals 10% of that price, allocated equally at 2% to each of the five listed methods of use. If the price of an individual material is not itemised, 10% of the cost of work for the relevant milestone, excluding the advertising budget and separately agreed third-party expenses, is allocated equally among the final materials delivered in it, then among the five methods of use. The parties may specify different licence terms in the invoice or statement of work.

Where the public description of a service expressly promises RAW or other source files at no extra charge, the Contractor delivers agreed copies of those files without an additional fee; the formats, delivery method and deadline are recorded before the shoot in the invoice or statement of work. For other services, source files are delivered only if expressly included in the invoice or statement of work. Delivery of file copies does not assign exclusive copyright. Exclusive rights may be assigned only under a separate agreement signed by the rights holder and acquirer, specifying the scope of rights, territory, term and remuneration.

Rights to the Client’s materials remain with their respective rights holders. Third-party fonts, music, images, software and accounts are used subject to their licences and platform rules. Publishing a deliverable in the Contractor’s portfolio, a case study or a testimonial requires separate agreement and respect for rights relating to people’s images, trademarks and confidential information.

9. Confidentiality and data

The parties use non-public commercial information obtained in performing the order only for that order and do not disclose it without the other party’s consent, except where the law requires disclosure or disclosure to engaged personnel is necessary and confidentiality is maintained. A separate confidentiality agreement may clarify these rules.

Personal data is processed only for the purposes necessary to communicate, perform the order and prepare documents; information concerning the website is set out in the Personal Data Processing Policy. Sharing client databases or access to advertising accounts requires separate agreement on the scope, legal grounds for processing and safeguards.

10. Cancellation and refunds

The Client may withdraw from further performance by giving the Contractor written notice. The parties settle the price of milestones actually completed and documented expenses not included in the price of those milestones; any remaining advance is refunded in accordance with applicable law. The same expense is not deducted twice. A non-refundable term in an invoice does not override the Client’s rights under the law.

If the Contractor is at fault for an inability to perform the order, the parties apply the remedies provided by law and the order, including correction of defects and a refund for the unperformed portion. When a long-term project ends, the Contractor transfers completed and paid-for milestone deliverables to the agreed extent and sends a final accounting.

11. Liability and circumstances beyond the parties’ control

The Contractor does not promise a particular number of views, inquiries or sales, or a particular decision by an advertising platform, unless it has undertaken a specific metric as an obligation in the order. This does not release the Contractor from responsibility for the quality and timeliness of its own actions. The Client is responsible for the accuracy of information it provides and the lawful use of materials it supplies.

A party whose performance is prevented by extraordinary and unavoidable circumstances must notify the other party without delay and provide the evidence available to it. The parties agree an adjusted schedule for the duration of those circumstances; if performance becomes definitively impossible, they settle the work actually performed in accordance with applicable law.

12. Correspondence, disputes and version of these terms

Invoices, statements of work, deliverables, certificates and comments are sent to the email addresses or through other channels stated in the invoice and confirmed by the parties. Formal notices to the Contractor may be sent to smmdrug@gmail.com, Республика Казахстан, г. Алматы, мкр. Алмагуль, 27. The parties first seek to resolve disputes through negotiation; if they do not reach a resolution, the remedies and jurisdiction rules provided by the laws of the Republic of Kazakhstan apply.

The version of these General Terms expressly identified in the invoice applies to the order: 05.10.2026 for invoices bearing this link and date. An immutable copy of the Russian text is available at /offer/archive/2026-10-05.txt. If language versions differ in interpretation, the Russian text prevails unless mandatory law requires otherwise. Changes to this page apply to future orders and do not alter an order already accepted without the parties’ agreement. The Contractor retains the version, invoice, statement of work and evidence of acceptance.