DvizhOK: from a Telegram message to a prepared inquiry
The SEOWEB team developed a Telegram bot for the initial qualification of inquiries about engines, automatic transmissions and other car parts. Customers write in their own words, while the manager receives the details needed to start selecting a part.
Case study on the SEOWEB website
Collect the request, vehicle and city details before handing the inquiry to a manager. Keep the conversation short and base information about prices, availability, compatibility, warranties and timing on approved sources.
A sequence of follow-up questions that retains context can prepare an inquiry for the next step: the manager can see which part is needed and what is already known about the vehicle.
Implementation step by step
Key takeaway
The manager receives a prepared inquiry instead of disconnected messages. SMM DRUG publishes this partner case with permission from the SEOWEB team and the client.
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